Meet the team
Core Team
Please get to know our experts. Top notch customer experience believers, and as you can see, perfectly human.
So don't hesitate to get in touch, when you have a question in mind. We're just one click or call away.
In addition to this core team, we have surrounded ourselves with a range of top experts to achieve the best results for your project.

Annita Beysen
Managing Partner
Email

Arnaud Dierickx
Senior Customer-Centricity Strategist
Email

Arne Jansen
Senior Customer-Centricity Consultant
Email
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Bart Van Wassenhove
Customer Conversations Manager
Email

David Geerts
Partner (Research Manager at Mintlab, KU Leuven)
Email

Kathlien Valkeniers
Operations & HR
Email

Katrien Pypen
Senior Customer-Centricity Consultant
Email
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Laurien Wouters
Junior Customer-Centricity Consultant
Email

Stéphane Smeulders
Business Development Manager
Email

Tara Shrimpton-Smith
Head of Europa Business Unit
Email
Only one click or call away
Always welcome to pay us a visit
Karel van Lotharingenstraat 4 BUS 3.2
3000 Leuven
Belgium